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关于冲突管理理论中冲突的解决方法,正确的有(  )。

发布日期:2021-03-13

关于冲突管理理论中冲突的解决方法,正确的有(  )。
A

劳资双方因工资增长方案的分歧引发的冲突应采用上级仲裁法来解决

B

对员工怠工可以采取拖延法来解决

C

员工之间因一些不切实际的想法而产生冲突时,管理者可采取教育法解决

D

对员工之间发生的冲突可以采取无视法,暂不予理睬

E

对因双方一时冲动引起的员工之间的冲突可以采用转移目标法来解决

试题解析

冲突管理理论

1、冲突管理理论视冲突为团体现象的一部分,如同团体沟通一般,皆是中性名词。2、D. R. Forsyth(1990)分成三类:1)对稀有资源的竞争2)采取争论性影响策略3)冲突双方人格特质与行为类型。冲突发展过程:(K. W. Thomas,1991)1、冲突的觉知期2、情感反应期3、冲突认知期4、冲突白热化期。冲突管理目标:1、激发有效紧张;2、增强成员对团体关心;3、认真考虑不同意见;4、要能检视问题以处理问题。5、要能做出正确决定。6、要能使团体获得一致共识。该理论视冲突为团体现象中正常过程,有建设性冲突,也有破坏性冲突。

中文名
冲突管理理论
思想渊源
马克思的阶级斗争
三类
稀有资源的竞争
代表人物
德国社会学家达伦多夫

解决方法

面临一个复杂的问题,需要理智、需要方法。解决问题的方法是缜密而系统化思维的产物;平时掌握这种方法,当问题来临时,才能迎刃而解。

中文名
解决方法
步骤1
陈述问题:清晰陈述问题的特点
步骤3
淘汰
步骤5
进行关键分析
步骤7
说故事(陈述来龙去脉)
外文名
Solution
步骤2
分解问题
步骤4
制定详细的
步骤6
综合分析结果,建立论证

正确

正确,哲学名词,谓符合事实﹑规律﹑道理或某种公认的标准。与“错误”相对。

中文名
正确
词性
名词
外文名
correct
拼音
zhèng què

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