单选题
A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）
They are using the wrong WEP key.
They have been infected with malware.
They have lost Internet connectivity.
They need to update their network device drivers.
单选题
Which of the following would be the BEST way for Mike, a technician, to disallow other clients to access a WAP, if only the same clients will always be accessing it?（）
Disable SSID broadcast
Enable MAC filtering
Disable DHCP server
Enable WEP encryption
多选题
A printer is consistently printing random characters on every page. Which of the following should be done? （）(Select TWO).
Power cycle the printer
Replace the fuser
Check for paper jams
Clean the print drum
Check the printer driver
单选题
Which of the following groups is BEST to assign to a home user to prevent software installation?（）
Users
Administrators
Power Users
Remote Desktop Users
单选题
Which of the following allows a program or port through a software firewall?（）
Exception
Pass-through
Port-forwarding
Punch-through
单选题
A color laser printer is producing pages where the ink smears when touched. Which of thefollowing components should be replaced?（）
Paper tray
Fuser
Toner
Drum
单选题
Which of the following commands is used to delete an empty directory?（）
RD
EDIT
DIR
FORMAT
单选题
A technician is troubleshooting a monitor displaying a blank screen and the power indicator light ison. Which of the following should the technician do next?（）
Test the computer with a known-good monitor.
Check if the monitor is still covered under the manufacturer’s warranty.
Replace the monitor’s power cord with a known-good power cord.
Swap out the computer’s video card.
单选题
A computer that has dynamic IP addressing is not receiving an IP address. Which of the following is MOST likely the problem?（）
SNMP
DHCP
DNS
NAT
单选题
Which of the following groups should staff accounts be placed in, if the staff is required to perform most but not all maintenance tasks on a Windows PC?（）
Power Users
User
Administrator
Guest
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