单选题
Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）
Gather information from the customer.
Isolate the problem on the device.
Read the service documentation for possible causes.
Check the parts life counters.
单选题
How should a service representative provide closure at the end of a call for a client？（）
Explain the issues of the call， the steps taken to resolve them and query the client if they have any additional needs.
Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
Give the client a technical explanation on the issue and how it was fixed； throw any faulty equipment in the clients garbage.
Proceed to the next service call， check back with the client in a week to see if they have any additional needs.
单选题
In which of the following sections of an MFP would a technician find a Xenon Lamp？（）
The paper feed section
The fuser section
The scanner section
The transfer section
单选题
When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）
Answer the call and talk to your friend at the customer site.
Answer the call and tell the friend you will call them later.
Let it go to voicemail， call them back between service calls.
Let it ring and call the friend back when the customer leaves.
单选题
Which of the following failed components would be responsible for the fuser unit not heating properly？（）
Halogen lamps
Ball bearing
Hot roller
Pressure roller
单选题
Which of the following is the purpose of a torque limiter in a roller？（）
To reduce wear and tear on rollers.
To provide resistance but still allow some slippage.
To limit the amount of movement by media.
To make it easier to replace rollers.
单选题
A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）
The new computer is printing to the wrong IP address.
The new computer is using the wrong protocol.
The driver port is not setup correctly.
The option has not been selected on the driver.
单选题
The proper safety guidelines for handling any device specific consumables can be found in which of the following documentation？（）
Material Safety Data Sheets
Installation Guides
Consumer Reports
Devices Parts Catalog
单选题
How many CCDs are located in a single pass duplex ADF？（）
One
2
3
4
单选题
Which of the following types of media would MOST likely cause above normal amounts of machine jamming？（）
Envelopes
Colored media
Letterhead
Pre punched
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