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单选题 A Windows XP Professional PC needs to be checked for compatibility before being upgraded toWindows Vista Business. Which of the following would be the BEST action to take before theupgrade?()

A

Run the Windows Vista Upgrade Advisor on the target pc.

B

Check the README file on the Vista installation dvd for system requirements.

C

Check the manufacturer’s support pages for system requirements.

D

Run the Windows AIK on the Vista installation dvd.

单选题 Which of the following passive cooling methods BEST dissipates a component’s heat?()

A

Heatsink

B

Fan

C

Liquid cooling

D

Compressed air

多选题 Which of the following bus speeds is used for a PCIe card?()

A

 1x

B

 3x

C

 6x

D

 8x

E

 24x

单选题 A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?()

A

Ask another technician who has worked with this computer previously to learn about any other prior issues.

B

Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.

C

Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.

D

Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

单选题 Which of the following is MOST likely a managed, Layer 3 device?()

A

Router

B

Bridge

C

Hub

D

Switch

单选题 A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?()

A

Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.

B

Uninstall the payroll software to ensure confidentiality.

C

Have the director remove sensitive data before the computer will be repaired.

D

Perform needed repairs while avoiding sensitive data.

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