单选题
Failure to meet customer needs can lead to_____.
overemphasis on the service format
decreased corporate revenue
misunderstanding of customer satisfaction
customers’ complaints
单选题
In first two paragraphs, the author implies that _____.
a scientist may be confused what science means
young people have not done much work in laboratory
people who said young people should be scientifically educated have the tight idea on science
a philosopher is also a scientist
单选题
According to the passage, the decline of good manners is more worrying because______.
it leads to more crime in society.
it can seriously affect our daily life.
people view manners as old-fashioned.
rudeness on the street cannot be stemmed out.
单选题
Nightingale can best be described as a______person.
knowledgeable and creative
pious and kind
versatile and determined
rebellious and brave
单选题
The sentence in the sixth paragraph “You don’t get it, and you never will” implies that______.
the teenagers think that their parents will never understand them.
it’s teenagers’ excuse to disguise their vulnerability of being under custody.
the generation gap can not be shortened despite their parents’ efforts.
the parents do not necessarily force into the world of their children.
单选题
In Anthony O’Hear’s view, a well-mannered person _____.
behaves with a sense of appropriateness
acts rashly when he is young
tends to be bad-tempered in old age
attaches importance to his status
单选题
The relationship between the first and second paragraphs is that _____.
each presents one side of the picture
the second is the logical result of the first
the first gives examples and the second generalizes
both present the problems that customers encounter
