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单选题 A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next?()

A

Copy the missing file from another computer and reboot.

B

Execute a Windows repair from the Windows setup media.

C

Boot into the Recovery Console and execute FIXBOOT.

D

Reboot and press the F2 key when prompted.

多选题 A technician is attempting to get into the BIOS and they are being prompted for a password. Which of the following can clear the BIOS password?()

A

Pull the CMOS battery.

B

Pull the 20/24 pin connector from the main board.

C

Short the reset circuit near the RAM.

D

Use the appropriate jumper on main board.

E

Use the reset button on the front panel.

单选题 When a technician is moving a CRT monitor to another location, the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident?()

A

Use gloves and a broom to sweep the glass and debris into a rigid container.

B

Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.

C

Individually pick up the glass and place into a plastic bag, do not sweep as this may cause dust to become airborne.

D

Use latex surgical gloves to place the glass into a plastic bag, sealing the bag after.

单选题 Which of the following statements about cooling is true?()

A

Adapter cards (e.g. modems) do not add to the heat generated in a computer case.

B

Bus mastering reduces the amount of heat generated inside a computer case.

C

Removing expansion slot covers can compromise cooling airflow design.

D

Periodic cleaning of the computer components inside the case has no effect on cooling efficiency.

多选题 A customer reports that their sound is not working. They state that the speakers worked previously. Which of the following should the technician check?()

A

Speakers are in regulatory compliance.

B

Speakers are on and the mute is off.

C

Ensure the speakers are on the Windows HCL.

D

Verify the system has enough hard drive space.

E

The audio driver is installed correctly.

F

Speakers are plugged into the correct jack.

单选题 Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem?()

A

Run TRACERT from the users workstation.

B

Start with the Last Known Good Configuration and reboot the computer.

C

Replace the network interface card (NIC).

D

PING the users workstation.

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