单选题 When a technician is moving a CRT monitor to another location， the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident？（）
Use gloves and a broom to sweep the glass and debris into a rigid container.
Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.
Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.
Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.
单选题 Which of the following utilities can be used to determine the current partition information on an attached storage device？（）
Add Hardware Wizard
单选题 A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery （ASR） disk. Which of the following is the BEST action to take next？（）
Copy the missing file from another computer and reboot.
Execute a Windows repair from the Windows setup media.
Boot into the Recovery Console and execute FIXBOOT.
Reboot and press the F2 key when prompted.
多选题 Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP， a user gets the error One or more services failed to start. Which of the following locations could be accessed to identify the service that did not start and attempt to start the service manually？（）
Services MMC Plug-in
System Configuration Utility
单选题 The new security feature in Vista that prevents programs from running with escalated privileges is called：（）
User Account Control （UAC）.
单选题 A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）
Tell the client that they will need to place another service call.
Ask the client if they would like to discuss their computer problems in more detail.
Tell the client that another technician will be sent out.
Inform the client that the problem will be resolved by the onsite technician at another time.
单选题 Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）
Run TRACERT from the users workstation.
Start with the Last Known Good Configuration and reboot the computer.
Replace the network interface card （NIC）.
PING the users workstation.
单选题 After right-clicking on an applications shortcut icon and selecting Properties， which of the following will identify the location of the application？（）
单选题 Which of the following is the BEST solution for repairing a hard drive that results in the Could not readfrom selected boot disk display upon booting？ （）
Use recovery console and the bootcfg /rebuild command.
Use recovery console and the chkdsk command.
Use recovery console and the fixboot command.
Use recovery console and the fixmbr command.