单选题

While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）

发布日期：2020-04-10

Ask the customer permission to put them on hold and listen politely to the co-workers stories.

Put the customer on hold just for a few minutes and join the conversation.

Forward the customer to another technician and join the conversation.

Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

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