When creating a Consumer Direct store in WebSphere Commerce Professional Edition, which organization will be used as the store owner?()
Directions:You are going to read an article from a consumer magazine about the London underground railway. Choose the most suitable heading (A-F) for each part (1-5) of the article. There is one extra heading which you do not need to use. Mark your answers on the Answer Sheet.
The world’s first underground railway (the Tube) opened in London in January 1863. Today there are 11 lines serving 272 stations, the busiest of which, King’s Cross, sees the start and finish of around 70 million journeys a year. But the system is in crisis—mainly as a result of underinvestment. Overcrowding combined with poor reliability can lead to problems for travellers, particularly those who use the Tube during its busiest hours
This report looks at service and safety on the Underground. It’s based on the findings of our survey of passengers. Last June we interviewed 1,698 Tube travellers outside 46 Underground stations in London; 517 regular travellers (those using the Tube throughout the year on three or more days each week) were contacted again and asked more detailed questions by phone.
Since 1981 the number of passengers using the Tube has increased by almost half. The increase in passengers has not been matched by an expansion of the Underground system and there is widespread congestion, particularly during the six peak hours when over 60 per cent of all journeys are made. London Underground Limited (LU) states that over the busiest rush hour no more than one person should have to stand for each seated passenger. But LU’s own statistics show that this standard is often not met over large areas of track on a daily basis.
Forty-three per cent of regular travellers had missed an appointment or been late for something in the two weeks before the survey because of delays on the Underground.
Forty-three per cent of regular travellers mentioned graffiti, rubbish and generally dirty conditions as one of the aspects of the Underground’s service they disliked. The aim set by Government for train cleaning is that carriages should be cleaned internally every day they are in use. LU’s figures show it has come very close to achieving this. But there are no standards to define or measure how well trains have been cleaned. LU has made progress in dealing with rubbish at major stations but graffiti, old coaches and unmodernised stations remain serious problems.
Well over half of the regular travellers said they were dissatisfied with the information provided when something goes wrong on the system; 72 per cent of those who were dissatisfied complained that the information was wrong or given too late; 49 per cent couldn’t hear or understand what was said. LU told us that a new system has been installed, which should mean clearer messages. However, the new system applies only to messages broadcast within stations; those coming from a central control room may not improve for some time to come.
Most of this report reflects the experiences of regular Tube travellers but we also asked those who do not travel every day for their views. The most popular type of ticket bought by these travellers was a one-day pass. Few appeared to have had problems finding their way around the system—89 per cent said finding their way around was “easy”.
When a consumer finds that an item she or he bought is in faulty or in 1.______
some other way does not live to the manufacturer’s claim for it, the first 2.______
step is to present the warranty or any other records which might help, at the
store of purchase. In most cases, this action will produce results. Moreover, 3.______
if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain
directly to the store manager. In general, the “high up” the consumer 4.______
takes his or her complaint, the faster he or she can expect to be settled. 5.______
In such case, it is usually settled in the consumer’s favor, assumed he 6.______
or she has a just claim. Consumers should complain in person 7.______
whenever possible, but if it cannot get to the place of purchase, it is 8.______
acceptable to phone or write the complaint with a letter. 9.______
Complaining is usually most effective when it is done politely but
firmly, and especially when the consumer can demonstrate that is wrong 10.______
with the item in question.
Passage 1
[A] The first and more important is the consumer’s growing preference for eating out: the consumption of food and drink in places other than homes has risen from about 32 percent of total consumption in 1995 to 35 percent in 2000 and is expected to approach 38 percent by 2005. This development is boosting wholesale demand from the food service segment by 4 to 5 percent a year across Europe, compared with growth in retail demand of 1 to 2 percent. Meanwhile, as the recession is looming large, people are getting anxious. They tend to keep a tighter hold on their purse and consider eating at home a realistic alternative.
[B] Retail sales of food and drink in Europe’s largest markets are at a standstill, leaving European grocery retailers hungry for opportunities to grow. Most leading retailers have already tried e-commerce, with limited success, and expansion abroad. But almost all have ignored the big, profitable opportunity in their own backyard: the wholesale food and drink trade, which appears to be just the kind of market retailers need.
[C] Will such variations bring about a change in the overall structure of the food and drink market? Definitely not. The functioning of the market is based on flexible trends dominated by potential buyers. In other words, it is up to the buyer, rather than the seller, to decide what to buy. At any rate, this change will ultimately be acclaimed by an ever-growing number of both domestic and international consumers, regardless of how long the current consumer pattern will take hold.
[D] All in all, this clearly seems to be a market in which big retailers could profitably apply their gigantic scale, existing infrastructure, and proven skills in the management of product ranges, logistics, and marketing intelligence. Retailers that master the intricacies of wholesaling in Europe may well expect to rake in substantial profits thereby. At least, that is how it looks as a whole. Closer inspection reveals import differences among the biggest national markets, especially in their customer segments and wholesale structures, as well as the competitive dynamics of individual food and drink categories. Big retailers must understand these differences before they can identify the segments of European wholesaling in which their particular abilities might unseat smaller but entrenched competitors. New skills and unfamiliar business models are needed too.
[E] Despite variations in detail, wholesale markets in the countries that have been closely examined—France, Germany, Italy, and Spain—are made out of the same building blocks. Demand comes mainly from two sources: independent mom-and-pop grocery stores which, unlike large retail chains, are too small to buy straight from producers, and food service operators that cater to consumers when they don’t eat at home. Such food service operators range from snack machines to large institutional catering ventures, but most of these businesses are known in the trade as “horeca”: hotels, restaurants, and cafés. Overall, Europe’s wholesale market for food and drinking is growing at the same sluggish place as the retail market, but the figures, when added together, mask two opposing trends.
[F] For example, wholesale food and drink sales came to $268 billion in France, Germany, Italy, Spain, and the United Kingdom in 2000—more than 40 percent of retail sales. Moreover, average overall margins are higher in wholesale than in retail; wholesale demand from the food service sector is growing quickly as more Europeans eat out more often; and changes in the competitive dynamics of this fragmented industry are at last making it feasible for wholesalers to consolidate.
[G] However, none of these requirements should deter large retails (and even some large good producers and existing wholesalers) from trying their hand, for those that master the intricacies of wholesaling in Europe stand to reap considerable gains.
Consumer groups have the other idea about the issue, they think the risk of violating someone’s privacy is hit data collected becomes more.
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Manually, you set the consumer group of all of the newly created users to MYDB_GRP. You want the users to be able to change their consumer groups as per the application requirement. What was the first step that was needed in the process to achieve this objective?()
消费者(Consumer)
消费者物价指数(Consumer Price Index),英文缩写为CPI,是反映与居民生活有关的商品及劳务价格统计出来的物价变动指标,通常作为观察通货膨胀水平的重要指标。被认为发生严重通货膨胀的标准是()。
有效客户响应(Efficient Consumer Response,ECR)的核心内容有()
The phrase “consumer goodwill” underlined in Paragraph 4 most possibly refers to the.