Libraries have been automating their back-end, behind-the-desk functions in consideration of cost and convenience.
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You are a help desk technician for your company, which is in the process of deploying Windows XP Professional to all client computers. You upgrade Pierre’s Windows 98 portable computer to Windows XP Professional. After the upgrade, Pierre reports that some of his older software applications no longer work properly. Also, one of the hardware devices on his computer is not currently supported by Windows XP Professional. Pierre requests that you reinstall Windows 98 and all of his applications so that he can use his computer normally. You need to restore Pierre’s computer to its pre-upgraded state while retaining all of the applications,documents, and personal data on the computer. You want to accomplish this task in the minimum amount of time. What should you do?()
A: I noticed a copy of Scientific American on your desk. May I borrow it?
B: ______
I bought this eighteenth century writing desk at a quite()price.
You are a help desk technician for your company. All employees use Windows XP Professional computers. A salesperson named Philippe receives a removable disk drive cartridge from his supervisor. Philippe now reports that he cannot edit files on the cartridge. When he tries to open any files or folders on the cartridge, he receives an “access denied” error message. Philippe’s supervisor is currently out of the office. You place the cartridge in the removable drive on your computer. You receive the same “access denied” error message when you try to access the files and folders. You call Philippe’s supervisor. She asks you to grant permission to access the contents of the cartridge only to Philippe. However, she also wants to prevent Philippe from changing permissions on the contents of the cartridge. Which two actions should you take?()
There()a book and some magazines on the desk.
There()a book and some magazines on the desk.
You need to recommend an administrative solution for the help desk technicians that meets the museum’s technical requirements What should you recommend?()
You are a help desk technician for your company. Stefan and Irene are software developers for the company. Stefan is developing a Web application on his Windows XP Professional computer. The computer is named Stefan132. All client computers use Microsoft Internet Explorer 6. 0 or later as their Web browser. When Irene types http://Stefan132 in the Address bar of her Web browser, she cannot access the Web application. However, Stefan can access the Web application by typing http://localhost or http://Stefan132 in the Address bar of his Web browser. He can also access resources on the company network. When you run the Ping command on your computer, you cannot connect to Stefan’s computer. When you attempt to access http://Stefan132 from your computer, Internet Explorer displays “DNS or Server Error.” You need to ensure that Irene can access the Web application on Stefan’s computer. First, you establish a Remote Assistance connection to Stefan’s computer. What should you do next on Stefan’s computer?()
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?()