单选题 Which of the following is the FIRST step a technician should take when troubleshooting a device issue?()
Gather information from the customer.
Isolate the problem on the device.
Read the service documentation for possible causes.
Check the parts life counters.
单选题 How should a service representative provide closure at the end of a call for a client?()
Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.
Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.
Proceed to the next service call, check back with the client in a week to see if they have any additional needs.
单选题 In which of the following sections of an MFP would a technician find a Xenon Lamp?()
The paper feed section
The fuser section
The scanner section
The transfer section
单选题 When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?()
Answer the call and talk to your friend at the customer site.
Answer the call and tell the friend you will call them later.
Let it go to voicemail, call them back between service calls.
Let it ring and call the friend back when the customer leaves.
单选题 Which of the following failed components would be responsible for the fuser unit not heating properly?()
Halogen lamps
Ball bearing
Hot roller
Pressure roller
单选题 Which of the following is the purpose of a torque limiter in a roller?()
To reduce wear and tear on rollers.
To provide resistance but still allow some slippage.
To limit the amount of movement by media.
To make it easier to replace rollers.
单选题 A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?()
The new computer is printing to the wrong IP address.
The new computer is using the wrong protocol.
The driver port is not setup correctly.
The option has not been selected on the driver.
单选题 The proper safety guidelines for handling any device specific consumables can be found in which of the following documentation?()
Material Safety Data Sheets
Installation Guides
Consumer Reports
Devices Parts Catalog
单选题 How many CCDs are located in a single pass duplex ADF?()
One
2
3
4
单选题 Which of the following types of media would MOST likely cause above normal amounts of machine jamming?()
Envelopes
Colored media
Letterhead
Pre punched
海南西环高铁于去年底正式开通运营,全球首条环岛高速铁路诞生了。铁路最早出现在()
纵向偏离时,每个车辆转向架所承受的货物重量不得超过货车容许载重量的(),且两转向架承重之差不得大于10t。
采用过户转让的票据多指股票、政府债券和提单等。
周作人散文笔调从容闲逸,别有一种平淡悠远的趣味,其作品《零余者》《写在人生边上》都体现了这种风格。
关于女性输尿管下列哪项是正确的()
中国银行间市场交易商协会(以下简称交易商协会)负责受理企业债务融资工具的发行注册。交易商协会不接受注册的,企业可于( )后重新提交注册文件。
影响横封效果的因素有()
固定资产改良过程发生的变价收入应记入()。
简述脑梗死的治疗原则。
患者输注少白红细胞悬液约1小时时,出现呼吸急促,大汗淋漓,寒战,腰背部剧痛,心前区压迫感,心率120/分钟,呼吸30/分钟,血压75/45mmHg,体温39.8℃。随即出现血红蛋白尿。最可能的临床诊断是()