单选题
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）
发布日期：2020-04-10
Verify full system functionality.
Document the findings, actions, and outcomes.
Establish a plan of action to resolve the problem.
Question the user and identify changes the user has made to the system.
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