What is Mr. Saunders’ complaint?
Practice 2 ● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit. ● Write a letter to Mr. Sholes: ● Apologising for the mistake made by your side; ● Telling him how this happened; ● Offering compensations to the client. ● Write about 60—80 words.
Which of the following sentences is a COMPLAINT?
A vessel is found to be seaworthy after a complaint in writing to the American Consul by the Chief and Second Mates. The cost of the survey is to be paid by the().
Practice 5 ● You company receives a complaint letter from a client for misplacement of the materials needed for their meeting. You are asked to write a reply to the letter.
● apologizing for the inconvenience caused to the client,
● explaining the reason for the misplacement of the materials,
● suggesting ways of dealing with the incident.
● Complaint letter from Mr. Edwin
Dear Sirs,
Thanks to the inefficiency of your staff, the fall meeting of the Capitol City Peronnel Directors Association was a big disappointment. As you know, the materials were misplaced by some one there and were never found (they arrived here today from your hotel). The entire program was built around these materials; and, as a result, we had to improvise, which proved to be a sorry mess.
Your statements for $ 988.65 arrived today, and I am tempted not to pay it. In any event, it would seem that we are entitled to some kind of discount for the inconvenience we were caused by your staff.
I expect an explanation from you before I make payment.
Yours faithfully,
Tom Edwin
A complaint of unseaworthiness by a majority of crew members to the American Consul is found to be justified after a survey is completed. Who must pay the cost of the survey?()
Complaint prevailed and this compelled the producer to resolve()improvements.
Passage 3 ● Read this letter about a complaint.
● Choose the best word to fill each gap. Mark one letter (A, B, or C) on your book
● Do not use any letter more than once.
A Letter of ComplaintDear Sir or Madam,
A few months ago I purchased a washing machine (Sanyo XQB50-68) produced (29)______ your factory. After a few weeks I found that it (30)______seriously damaged the clothes. I asked you to change one for me, (31)______ you did. Now I want to ask you to change(32)______ one for me again.
This one does not damage my clothes any more, (33)______ I have found that it tangles the clothes seriously and (34)______ it automatically begins to spin the water out, the machine shakes (35)______ heavily that it stops by itself. In the instruction booklet you have not mentioned this defect and (36)______have you told the user how to so1ve the problem. I am quite annoyed by the fact that sometimes when I came back (37)______ work to take the clothes out to dry, they were still (38)______.When I am at home, I have to tend it frequently in untwisting the entangled clothes. Is that (39)______ you call you machine “fully automatic”? P1ease change a new one for me that will not entangle the clothes. (40)______, I would ask you to give my money back or I would complain to the Consumer’s Association.
Yours sincerely
29. A in B for C by
30. A is B had C has
31. A which B that C. All
32. A new B this C that
33. A but B. And C because
34. A before B. After C when
35. A more B so C less
36. A so B either C neither
37. A to B from C before
38. A unwashed B washed C wash
39. A that B which C what
40. A So B otherwise C But