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一位旅游者对导游员说,他特别喜欢宾馆房间里的一幅瓷板画,请帮忙买一幅。而这种壁挂装饰在市场上以买到,导游员下列做法错误的是?()

发布日期:2020-04-11

一位旅游者对导游员说,他特别喜欢宾馆房间里的一幅瓷板画,请帮忙买一幅。而这种壁挂装饰在市场上以买到,...
A

向客人说明实际情况

B

积极协助客人与宾馆有关方面联系

C

让宾馆务必把画卖给旅游者,否则下次带团到其他宾馆入住

D

介绍客人直接与有关人员交涉

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一位旅游者对导游员说,他特别喜欢宾馆房间里的一幅瓷板画,请帮忙买一幅。而这种壁挂装饰在市场上以买到,导游员下列做法错误的是?()

为了使旅游者进入理性的成人自我状态,导游员就要适当以某种顺从去满足旅游者的()心态。

导游员不要随便去旅游者的房间,更不要随便去异性旅游者的房间。

导游员讲解时用旅游者熟悉的事物与眼前景物进行比较,以便于旅游者直观理解,这种方法叫()。

一部载有旅游者的中巴在去参观岱庙的路上在山东泰安境内与一辆卡车相撞,造成部分旅游者受伤,此时,导游员除了要立即组织抢救外,还应尽快通知下述部门()

为散客旅游者送站的导游员必须按照与组合约定的时间,提前()到达游客下榻的凡定,协助旅游者办理离店手续。

旅游者亲友来访,旅游者要求不随团用餐,这时导游员应()。

旅游者因买了有裂痕的玉镯而申请沮丧,导游员知道情况后,设法同商场联系并帮其调换,使该旅游者转忧为喜。这种方法属于调节旅游者情绪中的()。

部分旅游者对导游员已经安排好的参观访问活动临时提出更改,这时导游员应如何处理?

导游员在与旅游者交谈时,如果出现意见分歧时,导游员要()。