Passage 2Questions 19 - 33
　　● Read the passage about the job of store assistants.
　　● Choose the correct word A, B, C or D from below the passage to fill each gap.
　　● For each question (19-33), mark one letter (A, B, C or D) on your Answer Sheet.
　　The move to self-service has meant that in many shops, fewer tasks are now performed by store assistants. Typical tasks which remain are making (0)______. that shelves and counters are fully (19) ______, taking the customer’s payment, and (20)______ the purchases. However, in some shops, the more traditional selling skills are still important. In larger stores, it is normal for a range of (21)______ to be rotated among staff, giving greater work variety.
　　Every customer has different (22)______, and different reasons for coming into the store. Some know (23)______ what they want, ask for it and buy it. Many, however, are not sure, and if they are not (24)______ correctly they may go somewhere else to buy. The store assistant must (25)______ when and how to offer help, and gain the customer’s confidence with the (26)______ amount of questioning about what they are looking for. They can then give information and advice about the products which might (27)______ the customer’s requirements. This demands both communication skills and knowledge of the product. Finally, they have to persuade the customer to make the (28)______ to buy, and ‘close the deal’. If the customer is just (29)______, the store assistant needs to offer efficient and friendly service, hoping that the customer will return when he or she is ready to buy. It is worth remembering that many stores depend on their (30)______ customers for a large part of their (31)______.
　　The actual tasks of a store assistant vary with the type of goods sold. In a man’s outfitters these could include (32)______ a customer for a suit. In an electronics store, it is vital to be able to (33)______ how a computer or hi-fi unit works and to ensure that the customer has any accessories they might need.
　　Example:
　　A. define   B. firm   C. sure   D. clear
　　19. A. stored　　　 　　B. provided 　　　C. stocked　　　 　D. packed
　　20. A. wrapping　　 　　B. surrounding　　C. enclosing　　 　D. covering
　　21. A. acts 　　　　　　B. duties　　　　 C. requirements　　D. actions
　　22. A. needs　　　　　　B. necessities　　C. targets　　　 　D. incentives
　　23. A. obviously　　　　B. surely　　　　 C. carefully　　　 D. exactly
　　24. A. conducted　　　　B. treated　　　　C. serviced　　 　 D. controlled
　　25. A. assess　　　　　 B. validate　 　　C. test 　　　　　 D. question
　　26. A. adequate　　　　 B. calculate　　　C. right　　　　　 D. just
　　27. A. balance　　　　　B. suit　　 　　　C. equal　　　 　　D. reach
　　28. A. decision　　　 　B. conclusion 　　C. contract　　 　 D. engagement
　　29. A. reviewing　　 　B. observing 　　 C. looking　　 　　D. watching
　　30. A. regular　　 　　 B. constant　 　　C. continuous　　　D. fixed
　　31. A. proceeds　　　　 B. business　　　 C. assets　　　 　 D. dealings
　　32. A. grading　　　　　B. rating　　　　 C. estimating　　　D. measuring
　　33. A. present　　　　　B. prove　　 　　 C. demonstrate　　 D. acknowledge

发布日期：2022-06-20

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