单选题 A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）
The new computer is printing to the wrong IP address.
The new computer is using the wrong protocol.
The driver port is not setup correctly.
The option has not been selected on the driver.
单选题 The proper safety guidelines for handling any device specific consumables can be found in which of the following documentation？（）
Material Safety Data Sheets
Devices Parts Catalog
To reduce wear and tear on rollers.
To provide resistance but still allow some slippage.
To limit the amount of movement by media.
To make it easier to replace rollers.
单选题 Which of the following types of media would MOST likely cause above normal amounts of machine jamming？（）
单选题 Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）
Check the printers error log， and then inform the primary user what the issue is.
Go directly to the printer and investigate any issues that are found.
Investigate the printers status， then ask the primary user to write down what they think is wrong.
Gather information from the primary user， and then evaluate the printers condition.
单选题 A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）
disconnect the MFD and ping the IP address.
disconnect the MFD and ping the subnet mask.
disconnect the MFD and ping the loopback address.
run the ipconfig command from the command prompt.
单选题 The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend？（）
Clean the scanner glass on the distant machine.
Clean the scanner glass on the local machine.
Clean the printer head on the local machine.
Call the telephone company to increase the line signal level.
When it is full.
It is not recommended.
Before performing preventative maintenance.
After each call.